Have you ever received an error message that said, "One Moment Please" or "An Interruption in Service has been Detected" for all channels?

This can happen for multiple reasons, however it can usually be resolved quickly without the help of a technician. Our team of experts has put together steps to take if you see an error message on your TV screen:

1. Check that your coaxial cable, which runs to the back of the cable box, is secure.

2. If the cable and all other connections are secure, visit our website (www.sectv.com).

3. Click on "My Account" located at the top, upper right-hand corner of the website.

4. Enter your username and password, or enroll as a new user.

5. Select "Re-authorize Equipment" on the left-hand side of your screen.

6. Enter your cable box serial number, found on the sticker on the box, to re-authorize your cable box.

If the box refresh is not successful, please contact Customer Service. Our trained specialists will be happy to assist you.